Refund policy

Refund Policy

We accept returns within fourteen (14) days of the delivery date.

If you would like to return an item purchased on blazyshower.com, please send us a request for a return authorization to care@blazyshower.com

RETURN FEE: All the returns made on the territory of Ukraine are non-chargeable, the other ones will be processed with 30- USD charge. The applicable return fee will be deducted from the refund if an order is returned.

We do not issue refunds for orders that, due to the fault of the buyer, cannot be delivered within 10 days after its arrival at the local delivery office at the place of residence.

All returns must be shipped back to us within five (3) working days of the request approval.

Products must be in their original condition with the original and undamaged packaging, including all contents, with the tags and labels attached. Any item that fails to meet these requirements will be sent back to the customer on his own cost and we regrettably won't be able to offer a refund.

Items that have been worn, used, altered, or damaged are not eligible for return. Products must be returned in their original condition, bearing no trace of usage, in their original and undamaged packaging

If a dispute arises about the fact of the product's use, an independent examination is carried out.

Returned products must be sent back from the same country they were delivered to.

Refund

Once the return is received and inspected, you will receive an email when the refund has been processed. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be will be credited back to the original form of payment within ten (15) business days. Please note that it may take a few working days for your banking institution to post the refund to your bank statement.

Shipping Fee and VAT

Any shipping and handling charges and paid taxes cannot be refunded. Postage and any costs incurred during the process of return must be paid by the customer. The cost of the initial shipping will also be deducted from the refund.

Damaged/wrong items

If you have received a damaged item or your order is incorrect, take a photo and send it to our customer service via email care@blazyshower.com within three (3) business days of receiving the merchandise. We will take care of it.

Return sale items

If you've purchased discounted items, you will not be eligible for a return or refund. However, you are welcome to exchange your sale item for a different size or a different style provided it is equal or greater in value to your original purchase.

Please note, shipping cost is the responsibility of the customer as well as any additional exchange returns requests. You will be invoiced for the additional shipping